Common Questions and terms and conditions
TURN AROUND TIMES
For non hair candy orders we try to get these out the same or the following week day.
For hair candy orders or orders with hair candy we have a one week turn around. For example if you order on Thursday the 1st it wont be shipped till Thursday the 8th.This is because we have high order volume for bows and they're all handmade, and made to order. If we are ahead of time we will ship earlier than this.
If you require something sooner, or overnight shipping please contact us via our contact section to see if this is available.
We cant rush order ahead of the turn around times unless organised sooner.
completion of transaction is an agreement of these terms.
SHIPPING TIMES AND INFORMATION
NZ shipping is a flat rate of $5 tracked. This includes rural. But doesn't include rush order overnight courier. Wholesale orders or international shipping.
We use pass the parcel couriers for tracked shipping and NZ post for overnight. Our tracked shipping is signature only.
Our couriers take up to 2 business days to collect your parcel from us once we have shipped it. Usually its the same day but this is their policy.
Our couriers take up to 5-7 week days to deliver parcels once they have collected it. Usually its between 1 and 3 week days. But this is their policy, Rural times can be additional.
Rural. there is no extra charge for rural delivery, however once the parcel reaches the rural couriers, the tracking information is unavailable as rural couriers are a third party courier. Rural shipping times are unknown and vary between regions and drivers.
Shipping confirmation emails are sent to the address you provided in your order. These contain the tracking link and tracking number for you to look up and follow your parcel. please use these before contacting us to find your parcel. or call pass the parcel and request a follow up on your parcels status.
Please do not select pick up free shipping if you cannot collect from the Dunedin area. Please use the tracked shipping option.
We will not ship your order if shipping isnt paid for. If this happens we will email requesting shipping payment with full details. non contact and non payment of shipping for one week after purchase will result in a full refund of the order purchase. and no items will be sent.
We offer refunds under the consumers guarantee act of New Zealand but we wont refund because of change of mind. Products have a good description if you want additional information feel free to ask before purchasing.
All hair candy, play and doll house mini decor items, including little lipsticks purchased from this web store are not recommended for children under 3 as they pose a choking and entanglement hazard. please supervise use at all times and keep out of reach of small children.
please recycle or dispose of all packaging and wrapping immediately and keep out of reach of children and animals.
Completion of transaction in order purchase is an agreement to the terms and conditions stated above.